Please read through the common issues below before contacting us.
Is your toilet blocked?
If your toilet is blocked, use a plunger to push the block through the pipes. Flush only once, or you may cause the basin to overflow.
The handle won't flush.
If pushing the handle doesn't cause the water to exit the basin, lift the cover on the back of the toilet. Make sure the flapper is properly connected with the small chain. If this chain comes loose, the handle will not work properly.
If your property loses power, first check to see if other homes in your neighborhood are affected. If everyone loses power, there may be several different factors responsible, including poor weather or construction.
If you're the only property impacted, first locate your circuit breaker to see if it was accidentally tripped. Reset the circuit if necessary.
If your power problem persists, call your utility company for further assistance.
If your hot water isn't working properly, locate your hot water heater. Check the thermostat on the tank to ensure the settings are correct. Reset the tank and wait at least 15 minutes to see if the problem resolves itself.
No heat or cool air in your home? First, check your HVAC thermostat to see if the settings are correct. If your thermostat has a reset option, attempt to reset or restart the system.
If the problem persists, call your utility company to make sure your account is current.
If you have an emergency situation, please call 911 for immediate help.
Is your issue not listed on this page?
- Malfunctioning Lights:
Check to see that your bulbs are still working. If you are using a lamp plugged into a GFCI outlet, reset the outlet.
- Beeping Smoke Detectors:
Beeping indicates a low battery. Replace the battery.
- Sink/Dishwasher Draining Issues:
If your sink or dishwasher isn't draining properly, try to use a commercial drain cleaner and a plunger to clear the block.
- Refrigerator Problems:
Fridge problems can often be attributed to issues with the grill or cooling element on the back of the appliance. Make sure nothing is blocking these areas on your fridge. Also, check the thermostat control on the inside of your fridge.
Still having problems? Get in touch with us.
Log in to the Portal
Our Online Maintenance Portal is temporarily out of order. Please call 541-816-4140 and select "maintenance" from the menu to start a new maintenance request with one of our tea members. This will be very temporary.
If you don't have an account yet, give us a call for help: (541) 708-0357